Privacy Policy

To compare visa routes and prepare applications, VisaPilot collects the information you choose to provide and a limited amount of technical data:

• Account data — name, email address, password, and account type (traveler or agency).
• Profile & travel data — passports, citizenships, residencies, travel history, and other details you add to your profile.
• Documents — files you upload to your document vault, such as passport scans or supporting documents.
• Usage data — device, browser, and interaction data collected through privacy-conscious analytics.

You decide how much profile data to provide. Some visa comparisons and checklists become more accurate the more complete your profile is.

We use your data only to operate and improve the service:

• Compare visa options across your passports and residencies.
• Generate document checklists and prepare application packages.
• Send reminders for appointments, document expiry, and rule changes.
• Maintain security, prevent abuse, and meet legal obligations.

We do not sell your personal data. We do not use your documents to train third-party models.

We share data only in limited, purpose-bound circumstances:

• With fulfillment partners — when you choose an assisted route and explicitly consent at checkout, the profile, documents, and case details needed to handle your application are shared with the licensed partner agency assigned to your case. Until you consent, partner agencies cannot see your personal data. You can withdraw consent at any time.
• With our payment processor — card payments are processed by Revolut. Your card details are entered on Revolut's hosted checkout and handled by Revolut under its own terms and privacy policy; VisaPilot does not receive or store full card numbers. We retain only the order reference, amount, and status needed to fulfill and account for your purchase.
• With processors — other vetted infrastructure providers (hosting, storage, transactional email) acting on our instructions under contract.
• For legal reasons — where required by applicable law or to protect rights and safety.

Documents are encrypted at rest and in transit. Access is governed by role-based controls and recorded in audit logs. For more detail on our safeguards, see the Security page.

We retain your data for as long as your account is active or as needed to provide the service. You can delete documents and your account at any time.

Depending on your location, you may have rights to access, correct, export, or delete your personal data, and to object to or restrict certain processing. You can:

• Edit or remove profile data and documents from your account.
• Withdraw consent for document sharing at any time.
• Request account deletion, which removes associated data.

To exercise these rights, contact us at [email protected].

Questions about this policy or your data can be sent to [email protected] or via our contact page.